Returns and Refunds
Returns and Refunds Policy for Dazzling Trinkets
Effective Date: [23-June-2023]
At Dazzling Trinkets, we strive to provide our customers with high-quality products. If you receive a damaged product, we are here to assist you. This Returns and Refunds Policy outlines the terms and conditions for returning and refunding damaged products purchased from our website, www.dazzlingtrinkets.com . Please read this policy carefully before initiating a return.
- Eligibility for Returns and Refunds:
1.1 Damaged Products: We accept returns and provide refunds for damaged products only. If the product you received is damaged, defective, or in an unsatisfactory condition, you may be eligible for a return and refund.
1.2 Time Limit: You must initiate a return request within 7 days of receiving the order. After this period, we reserve the right to deny your return request.
- Return Process:
2.1 Notification: To initiate a return, please contact our customer support team at returns@dazzlingtrinkets.com. Provide us with your order details, including the order number, product name, and a clear description and evidence of the damage or defect.
2.2 Return Authorisation: Once we receive your return request, our customer support team will evaluate your claim and provide you with further instructions, including a return authorisation if your claim is deemed eligible.
2.3 Packaging: Pack the product securely in its original packaging or a suitable alternative. Include all original accessories, tags, and documents that were included with the product.
2.4 Return Shipment: You are responsible for arranging and covering the shipping costs for the return. We recommend using a trackable shipping service to ensure the safe return of the product. We are not liable for any lost or damaged packages during the return shipment.
- Refund Process:
3.1 Evaluation: Upon receiving the returned product, our team will inspect it to verify the reported damage or defect.
3.2 Refund Eligibility: If the returned product is confirmed to be damaged or defective, we will process your refund.
3.3 Refund Method: The refund will be issued to the original payment method used for the purchase. Please note that depending on your payment provider, it may take several business days for the refund to reflect in your account.
- Exclusions:
4.1 Non-Damaged Products: Returns and refunds are not applicable to products that are not damaged or defective. We do not accept returns for reasons such as change of mind, dissatisfaction with the product, or incorrect product selection.
4.2 Unauthorised Returns: Returns made without obtaining a return authorisation from our customer support team will not be accepted. Please ensure you follow the return process outlined in Section 2.
- Contact Us:
If you have any questions or concerns about our Returns and Refunds Policy, please contact us at:
Email: info@dazzlingtrinkets.com
- Changes to the Returns and Refunds Policy:
We reserve the right to modify or update this Returns and Refunds Policy at any time. Any changes will be posted on this page with a revised "Effective Date." Please check back periodically to stay informed about our policy.
By using our Website and initiating a return, you acknowledge and agree to the terms of this Returns and Refunds Policy.
This Returns and Refunds Policy is governed by and shall be construed in accordance with the laws of [Country/Region]. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Delhi,India.